• Items can be returned within 14 days of the delivery date.
• Products must be unused, unworn, and in their original packaging with all tags intact.
• We do not accept returns on personalized, custom-made, or final sale items unless they arrive damaged or defective.

1. Contact Us: Email our support team at info@maisonbermet.store with your order number and reason for return.
2. Receive Return Instructions: Our team will provide you with the return address and further instructions.
3. Ship the Item: Send the product back using a trackable shipping method to ensure safe delivery.
4. Refund Processing: Once we receive and inspect the returned item, we will process your refund within 7-10 business days.

• Refunds will be issued to the original payment method used during purchase.
• Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
• If the product is returned damaged or used, a partial refund may be issued or the return may be rejected.

• We offer free exchanges for incorrect or defective items.
• If you wish to exchange an item for a different size or color, please contact our support team for availability.

• If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the issue.
• We will arrange a replacement or full refund at no extra cost.

• Customers are responsible for return shipping costs, except in cases of damaged or incorrect items.
• We recommend using a trackable shipping service to avoid lost returns.

• Personalized or custom-made products
• Gift cards
• Items marked as “Final Sale”

For any return-related inquiries, feel free to contact us at:
📧 Email: info@maisonbermet.store
🌍 Website: www.maisonbermet.store